Term and Conditions
*Welcome to Ekaani:**
Welcome to Ekaani ("Website"). We are delighted to have you as a valued visitor and user of our platform. Your use of this website and its services is subject to the following terms and conditions. By accessing or using Ekaani, you agree to comply with and be bound by these terms and conditions. Please read them carefully. If you do not agree to these terms and conditions, please refrain from using our website and services. Ekaani reserves the right to make changes to these terms and conditions at any time, so we encourage you to review them periodically to stay informed about our policies. Your continued use of our website and services after any modifications indicates your acceptance of the updated terms and conditions.
Terms And Condition
**Right to Change:**
**Electronic Communications: **
When you visit Ekaani or send us emails, you are engaging in electronic communication with us. By doing so, you consent to receive communications from us electronically. We will communicate with you through email or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You can unsubscribe from our electronic communications at any time by following the instructions provided in the communication or by contacting our customer service.
**Intellectual Property Rights:**
All content, trademarks, logos, images, product names, and designs on this website are the exclusive property of Ekaani ("Company") and are protected by intellectual property laws. You may not use, reproduce, distribute, or display any of the content on this website without the Company's prior written consent. Any unauthorized use of intellectual property owned by the Company may result in legal action. In addition, any content submitted by users, including reviews, comments, or suggestions, becomes the property of the Company and may be used for promotional or other purposes.
All trademarks, service marks, logos, and trade names (collectively "Trademarks") displayed on this website are the property of Ekaani or other respective owners. Nothing on this website should be construed as granting any license or right to use any Trademark without the prior written permission of the Trademark owner. Unauthorized use of any Trademark is strictly prohibited and may constitute a violation of trademark laws. You agree not to use, reproduce, modify, or distribute any of the Trademarks displayed on this website without obtaining the necessary permissions. Any unauthorized use of Trademarks may result in legal action.
**Intellectual Property Rights Complaints: **
Ekaani respects the intellectual property rights of others and expects its users to do the same. If you believe that your intellectual property rights have been infringed upon on the Ekaani website (www.ekaani.com), please notify us by sending a detailed complaint to our designated Copyright Agent at email@example.com . To be effective, your complaint must include the following information:
- A physical or electronic signature of the person authorized to act on behalf of the owner of the intellectual property right.
- A description of the copyrighted work or other intellectual property that you claim has been infringed.
- A description of where the material that you claim is infringing is located on the Ekaani website, including the specific URL.
- Your full name, address, telephone number, and email address.
- A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law.
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
Ekaani will respond to notices of alleged copyright or intellectual property infringement in accordance with applicable laws. Please note that any false claims made in your complaint may result in legal consequences. Ekaani may, at its discretion, remove or disable access to the allegedly infringing material and terminate the accounts of users who repeatedly infringe the intellectual property rights of others.
**User Responsibility and Registration Obligations: **
By using the services provided by Ekaani and accessing the website (www.ekaani.com), you agree to adhere to the following responsibilities and registration obligations:
- **Accurate Information: ** When you register for an account on Ekaani, you agree to provide accurate, current, and complete information about yourself or your organization as prompted by the registration form. You also agree to maintain and promptly update this information to ensure its accuracy.
- **User Account Security:** You are responsible for maintaining the confidentiality of your account login information, including your username and password. You are also responsible for all activities that occur under your account. If you believe there has been unauthorized access to your account, you must notify Ekaani immediately.
- **Age Requirement: ** Users of the Ekaani website must be at least 18 years old. By using our services, you represent and warrant that you are at least 18 years of age.
- **Prohibited Activities: ** You agree not to use the Ekaani website or services for any unlawful or prohibited purpose, including but not limited to:
- Violating any applicable local, national, or international laws or regulations.
- Posting, transmitting, or sharing any content that is harmful, abusive, defamatory, obscene, or otherwise objectionable.
- Engaging in any form of harassment, spamming, or unsolicited communication.
- Attempting to gain unauthorized access to Ekaani's systems or networks.
- Uploading or sharing any content that infringes upon the intellectual property rights of others.
- **No Commercial Use:** You agree that the services provided by Ekaani are for personal, non-commercial use unless otherwise expressly authorized in writing by Ekaani.
- **Accuracy of Product Information:** Ekaani strives to provide accurate product information and pricing, but we do not guarantee the accuracy or completeness of the information provided on the website. Prices and availability are subject to change without notice.
Please note that this is a general template, and you should customize it with your specific requirements and policies. Always consult with legal counsel to ensure that your terms and conditions comply with applicable laws and regulations.
When you make a purchase on Ekaani, you agree to the following billing terms:
- **Payment Authorization:** By providing your payment information, you authorize Ekaani to charge the specified amount for the products or services you have selected. You also authorize Ekaani to collect and store your payment information for future transactions.
- **Payment Methods:** Ekaani accepts various payment methods, including credit cards, debit cards, net banking, and other forms of electronic payment. Payment options may vary based on your location and the products or services you are purchasing.
- **Currency:** All prices and transactions on Ekaani are in the currency displayed on the website at the time of purchase. Currency conversion fees, if applicable, are the responsibility of the customer.
- **Order Confirmation:** Upon completing your purchase, you will receive an order confirmation email from Ekaani. This email serves as a receipt and includes details of your order, including the total amount charged.
- **Billing Errors:** If you believe there has been an error in billing or if you have any billing-related questions, please contact our Customer Service team promptly. We will investigate and address billing discrepancies as needed.
- **Taxes:** Depending on your location and the products or services purchased, applicable taxes, such as goods and services tax (GST), value-added tax (VAT), or other local taxes, may be added to your order total.
- **Refunds:** Our refund policy outlines the conditions under which refunds may be issued. Please review the refund policy section for more information.
- **Fraud Prevention:** Ekaani takes fraud prevention seriously. We may conduct additional verification checks for certain transactions to ensure the security of our customers and prevent unauthorized or fraudulent activity.
- **Billing Disputes:** If you believe there is an error in your billing statement, please contact Ekaani's Customer Service team to resolve the issue. We will make every effort to address your concerns promptly.
**Gift Card & Credit Note Policy:**
- **Gift Cards:** Ekaani offers electronic gift cards, also known as e-gift cards, for purchase on our platform. These gift cards can be redeemed for eligible products or services available on our website. Gift cards are available in various denominations and can be used as a convenient gifting option. Please note that gift cards have an expiry date, and it is essential to use them within the specified period to ensure their validity.
- **Credit Notes:** Credit notes may be issued by Ekaani in specific circumstances, such as returns, cancellations, or as part of our customer service resolution process. Credit notes represent a credit balance that can be applied toward future purchases on our platform. Credit notes are non-transferable and cannot be exchanged for cash.
- **Redemption:** To redeem a gift card or credit note, customers must enter the provided code during the checkout process. The system will deduct the applicable amount from the total purchase price. If the order total exceeds the gift card or credit note balance, the remaining amount can be paid using other accepted payment methods.
- **Expiration:** Gift cards and credit notes have an expiration date, which is clearly indicated on the card or note. It is the responsibility of the cardholder or note recipient to use them before the expiry date. Expired gift cards and credit notes cannot be reactivated or redeemed.
- **Non-Refundable:** Gift card and credit note purchases are non-refundable. Once a gift card is purchased or a credit note is issued, the transaction is considered final, and no refunds will be provided, except where required by law.
- **Lost or Stolen Cards:** Ekaani is not responsible for lost, stolen, or unauthorized use of gift cards or credit notes. Treat them like cash, and safeguard them accordingly.
- **Gift Card Terms:** Additional terms and conditions may apply to gift cards, including usage restrictions and limitations. Customers are encouraged to review these terms before purchasing or using a gift card.
- **Modification:** Ekaani reserves the right to modify or terminate the gift card and credit note program at its discretion. Any changes to the program will be communicated through our website or other appropriate channels.
By purchasing, using, or accepting gift cards or credit notes from Ekaani, you agree to abide by the terms and conditions outlined in this policy. For specific details regarding the use of gift cards and credit notes, please refer to the respective sections on our website or contact our Customer Service team for assistance.
**Order Cancellation by Ekaani:**
- **Right to Cancel: ** Ekaani reserves the right to cancel an order, in part or in full, under certain circumstances. Such cancellation may occur without prior notice to the customer, and Ekaani shall not be liable for any resulting damages or losses.
- **Cancellation Reasons:** Ekaani may cancel an order for reasons that include but are not limited to:
- **Product Unavailability:** If a product becomes unavailable after an order is placed, Ekaani may cancel the affected portion of the order or the entire order. Customers will be promptly informed, and any payments made for the cancelled items will be refunded.
- **Payment Issues:** Orders may be cancelled if payment is not received, is incomplete, or is deemed fraudulent.
- **Customer Notification:** In the event that Ekaani cancels an order, reasonable efforts will be made to notify the customer using the contact information provided during the order process. Customers are responsible for ensuring that their contact details are accurate and up to date.
- **Refunds:** If an order is cancelled by Ekaani, any payments made by the customer for the cancelled items will be refunded. Refunds will be processed using the original payment method, and customers should allow a reasonable time for the refund to be credited back to their account.
- **Non-Liability:** Ekaani shall not be liable for any losses, damages, or inconveniences arising from the cancellation of an order, including any delays in refund processing.
- **Discretion:** Order cancellations are at the discretion of Ekaani, and the company reserves the right to make such decisions based on its policies and guidelines.
Customers are encouraged to review their orders carefully before confirming them to avoid any potential issues. If you have questions or concerns about order cancellations, please contact our Customer Service team for assistance.
**Shipping & Processing Fees:**
- **Shipping Charges:** Ekaani may charge shipping fees for the delivery of products ordered through our website. Shipping charges are determined based on various factors, including the destination, weight, and dimensions of the products, as well as the chosen shipping method. These charges will be clearly indicated during the checkout process before you confirm your order.
- **Processing Fees:** In addition to shipping charges, Ekaani reserves the right to apply processing fees for certain transactions. These fees, if applicable, will also be clearly disclosed during the checkout process, allowing you to review them before completing your order.
- **Fee Updates:** Ekaani may update shipping and processing fees from time to time to reflect changes in shipping costs or other relevant factors. Any such updates will be effective immediately upon posting on our website, and it is your responsibility to review the fees before placing an order.
- **Fee Accuracy:** While we make every effort to ensure the accuracy of shipping and processing fees, errors or discrepancies may occur. In the event that a fee is incorrectly calculated or displayed, Ekaani reserves the right to correct the fee and notify you of the correction before processing your order. You will have the option to proceed with the corrected fee or cancel the order.
- **Fee Inclusion:** Shipping and processing fees are typically separate from the product prices and are not refundable unless expressly stated otherwise in our Return Policy.
- **Additional Charges:** In some cases, additional charges such as customs duties, taxes, or other fees may apply to international shipments. These charges are the responsibility of the customer, and Ekaani is not liable for any such fees.
- **Fee Disputes:** If you have questions or concerns regarding shipping or processing fees, please contact our Customer Service team for assistance before completing your order. We are committed to providing transparent information and resolving any fee-related issues promptly.
- **Payment Methods:** Ekaani offers multiple payment methods to facilitate your shopping experience, including credit/debit card payments, net banking, mobile wallets, and other secure online payment options. The availability of payment methods may vary based on your location and the products you purchase.
- **Payment Security:** Your financial information is important to us, and we prioritize its security. We use industry-standard encryption and security measures to protect your payment details during transmission. While we take all necessary precautions, Ekaani does not store your complete payment information after the transaction is completed.
- **Authorization:** By placing an order on our website, you authorize Ekaani to charge the total order amount to the selected payment method. You must ensure that the payment information provided is accurate and up to date. Any discrepancies may result in delays or cancellations of your order.
- **Payment Verification:** In some cases, Ekaani may verify the payment information provided by you. This verification process may include requesting additional documentation or contacting your financial institution. Failure to cooperate with the verification process may lead to order cancellation.
- **Order Confirmation:** Upon successful payment, you will receive an order confirmation email that includes details of your purchase. This email serves as proof of your order and payment.
- **Payment Failure:** If a payment is declined or fails for any reason, Ekaani may attempt to contact you to resolve the issue. However, we reserve the right to cancel your order if payment cannot be successfully processed.
- **Currency and Pricing:** All product prices and transactions on our website are conducted in the currency indicated during the checkout process. Ekaani strives to provide accurate pricing information, but errors may occur. In such cases, we will notify you of any pricing discrepancies before processing your order.
- **Payment Disputes:** If you believe there has been an unauthorized or incorrect charge on your payment method, please contact our Customer Service team immediately for assistance. We will investigate and resolve any payment disputes in accordance with applicable laws and regulations.
- **Delivery Address:** When placing an order on Ekaani, it is your responsibility to provide accurate and complete delivery information, including the recipient's name, address, and contact details. Ekaani will deliver products to the address specified in your order.
- **Delivery Times:** We strive to deliver your orders within the estimated delivery times provided during the checkout process. However, delivery times may vary based on factors such as product availability, location, and external circumstances. Ekaani is not responsible for any delays beyond our control.
- **Delivery Charges:** The delivery charges associated with your order are displayed during the checkout process. These charges may vary based on your location and the shipping method selected. You are responsible for paying all applicable delivery fees.
- **Delivery Confirmation:** Upon successful delivery, you will receive a confirmation email or notification. This confirmation serves as proof of delivery. If you are not available to receive the delivery, the courier service may leave a delivery attempt notice or contact you to reschedule delivery.
**Loss in Transit:**
- **Reporting Loss:** In the unfortunate event that your order is lost during transit, please contact our Customer Service team immediately. We will initiate an investigation into the matter and work to resolve it as promptly as possible.
- **Resolution:** If the investigation confirms that the order was lost in transit and cannot be delivered to you, Ekaani will either arrange for a replacement of the lost items (if available) or issue a refund in accordance with our Refund Policy.
- **Damaged or Tampered Packages:** If you receive a package that appears to be damaged or tampered with, please do not accept it. Instead, inform the courier immediately and contact our Customer Service team. We will work to resolve the issue and ensure you receive your order in proper condition.
**Refunds & Returns:**
- **Product Returns:** Ekaani aims to provide you with high-quality products. If, for any reason, you are dissatisfied with your purchase, you may request a return within 1 day (24 hours) from the date of delivery.
- **Eligibility for Returns:** Products are eligible for return under the following conditions:
- A wrong product has been dispatched, or a product received does not match the item selected during order confirmation.
- You identify a quality or manufacturing defect on the received product.
- The product is received in a damaged condition. Please do not accept any package if it is tampered or damaged upon delivery.
- **Return Process:** To initiate a return, please follow these steps:
- Raise a Return Request within 1 day (24 hours) of delivery by contacting our Customer Service at +91 8826261982 or by emailing us at firstname.lastname@example.org .
- Provide a clear photograph of the received product, clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to email@example.com.
- Our Quality Assurance team will review the details to determine if the return is eligible.
- Once your return request is accepted, we will arrange for a pick-up of the product. Pickup usually takes 2-3 working days, and delivery to our warehouse takes 7 days.
- **Return Conditions:** To facilitate a hassle-free return, please note the following conditions:
- The product must be returned with its original packaging, including tags, barcodes, accessories, manuals, warranty cards, shipping labels, and the invoice.
- The product should be unused and in its original condition.
- **Refund Process:** Upon receiving the returned merchandise at our warehouse, the refund process will be initiated within 2 days. Refunds will be made in the form of Store Credits or through the same mode of payment used for the order.
- **Store Credits:** Store Credits are processed within 24 hours, have no expiry date, and can be used for future purchases.
- **Refund Exceptions:** For cash payments, refunds will be processed through the same transaction method used for the original purchase. NEFT transactions may take approximately 3 days to complete. For Credit Card payments, the refund amount will be reflected in your next billing cycle.
- **Disclaimer: ** Please note that these policies are subject to change without prior notice. In case of any conflicts, the Terms & Conditions Policy shall prevail.
**Product Descriptions: **
- **Accurate Descriptions:** Ekaani strives to provide accurate and detailed product descriptions on our website. We make every effort to ensure that the product information, including specifications, images, and prices, is up-to-date and reliable.
- **Product Variations:** Please note that product colors and sizes may appear differently on your screen due to variations in monitor settings and lighting conditions. While we make every effort to display product colors accurately, we cannot guarantee that your device will accurately reflect these colors.
- **Availability:** Product availability is subject to change, and some items may go out of stock before we can update the website. If you place an order for an item that is no longer available, we will contact you to discuss alternative options or cancel the order as per your preference.
- **Product Customization:** Certain products may offer customization options. In such cases, please review your customization choices carefully before placing your order. We cannot accept returns or provide refunds for customized products unless they are damaged or defective.
- **Product Compliance:** Our products are designed and manufactured in compliance with applicable quality and safety standards. We take utmost care to ensure product compliance, and they are intended for their intended use. However, if you believe that a product does not meet the stated compliance standards, please contact us immediately.
- **Pricing Disclaimer:** While we make every effort to ensure accurate pricing, errors may occur. In cases of discrepancies between the displayed price and the actual price, we reserve the right to cancel the order or contact you for further instructions. We do not guarantee the accuracy of prices displayed on third-party websites or platforms.
- **Inaccuracy Disclaimer:** Despite our best efforts, occasional errors or inaccuracies in product descriptions, pricing, or other details may occur. We reserve the right to correct these errors and update information as needed. We apologize for any inconvenience this may cause.
- **Warranties & Liability:** Please refer to our "Warranties & Liability" section for information regarding product warranties and liability.
- **Product Images:** Product images are for illustrative purposes only. Actual product appearances may vary, and additional items in product images are for decorative or contextual purposes and may not be included with the purchased product unless explicitly stated in the product description.
- **Mediation and Arbitration:** If a dispute cannot be resolved through direct communication and negotiation, both parties agree to consider alternative dispute resolution methods, such as mediation or arbitration, before pursuing litigation. Mediation and arbitration are designed to provide efficient and cost-effective means of resolving disputes.
- **Legal Proceedings:** If mediation, arbitration, or other alternative dispute resolution methods fail to resolve the dispute, both parties retain the right to initiate legal proceedings in accordance with applicable laws and regulations.
- **Class Action Waiver:** You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class action or collective action. You waive the right to participate in any class action lawsuits or class-wide arbitration.
- **Costs of Resolution:** Each party shall be responsible for its own costs and expenses related to dispute resolution, including but not limited to legal fees, unless otherwise determined by a competent authority.
- **Contact Information:** For any dispute-related inquiries or requests for dispute resolution, please contact our Customer Service team at firstname.lastname@example.org.
- **Grievance Redressal Process:** To facilitate the resolution of grievances, we have established an internal grievance redressal process. When you contact us with a grievance, our Customer Service team will initiate an investigation and strive to provide you with a satisfactory resolution within a reasonable timeframe.
- **Escalation:** If you are not satisfied with the resolution provided by our Customer Service team, you have the option to escalate the matter to our Grievance Redressal Officer. The Grievance Redressal Officer will conduct a thorough review of the grievance and respond with a resolution within a reasonable timeframe.
- **Contact Information:** To raise a grievance or escalate a matter, please contact our Customer Service team at email@example.com If you wish to escalate the grievance to the Grievance Redressal Officer, please contact firstname.lastname@example.org .
- **Feedback:** We encourage you to share your feedback and suggestions to help us improve our products and services. Your valuable input is essential in enhancing the Ekaani experience for all our customers.